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Product or service reviewed: Central Air Unit
Product or service reviewed: Duct work
Bruce & Debbie B
Product or service reviewed: Replaced equipment
Product or service reviewed: HVAC REPAIR
PHENIX CITY, AL.
Dear Mr. Drew,
My wife and I would like to thank you for the exemplary service we recently received from your company in the replacement of our HVAC system. From diagnosis to installation, all phases were executed with professionalism, timeliness and quality of service. The workers friendly, and demonstrated considerable knowledge in their craft. A very challenging were job was duct system successfully which they completed could in have two days. easily They ignored, addressed and in so the doing much would needed have made replacement their of job the much easier and less time consuming. As a professional in the construction industry, I recognize the tremendous value of the product that we received and are now enjoying. You have solidified our confidence in final Bi-City as a company we can depend upon now and in the future for quality, fair and dependable service.
Don and Deborah D.
Phenix City, AL
I recently contacted Bi-City Heating and Cooling, Columbus Georgia, as I was
interested in having the ductwork cleaned in my home on Lake Harding. From the beginning, I was helped with prompt, polite and professional help. Roderick began the process with a prompt appointment to inspect, make recommendations and
explain the process. My home has a dual system, and through twenty five years has been remodeled. Ductwork and units were inspected and proposals prepared. A fair price was proposed as it included a thorough process of access ports opened to clean the interior insulation of the rigid duct main supply line. These ports were then sealed with mastic as was as all joints throughout the entire home duct system and around the air handling units. Once all leaks were sealed, the ductwork was cleaned by Richard and his crew. Outstanding job. Very thorough job with professionals from start to finish. I now have a considerable increase in the amount of airflow from all of my floor and ceiling outlets. Would expect utility expenses to drop accordingly as my run time on heating and cooling has been reduced. Thanks Roderick, Richard and all of the folks at Bi City.
Thank you to the professionals at Bi City for my new heat pumpl From the owners to the sales rep to the installers I can't imagine having a nicer experience! When I first spoke with Rod (Roderick Drew) about a new system, I wasn't sure that this project was in my budget. However, after looking at several options, he was able to customize a system just for me AND my budget. Frank and Michael did the lion's share of installing the unit, but I counted six guys at one time working to get the job completed in a timely manner. Since I keep my three year old granddaughter during the week, it was vital that I am able to maintain a comfortable environment. The portable AC unit provided by the company during the installation really helped in this awful July heat. The cool air was flowing out of the vents by the end of the second day. For anyone who is contemplating purchasing a new AC/heating system, you should really give Bi City a chance to earn your business.
P. S. By the way, get the energy audit done too. You will save money and energy!
I am writing this letter regarding my experience with Bi-City Heating and Cooling that covers before, during and after the installation of a Bryant Heat Pump at my residence. Before the installation, Roderick Drew was patient, knowledgeable, professional and courteous throughout the budgeting process and made sure that all of my questions and concerns regarding the company1s services and products were addressed. During the installation, the Bi-City crew did an outstanding job. They went above and beyond to ensure that the system was installed properly and in accordance with the terms of the contract. The crew even addressed other issues of concerns/safety that was not part of the initial agreement at no additional cost. After installation, Roderick called to make certain that I was a happy customer and informed me that the warranty was in place and all paperwork concerning equipment coverage had been completed. This company not only has done more than what was promised, I believethey hold continued customer support and service in high regards and in today's markets, that's not easy to find. This is my second experience with Bi-City. The first was the re-design of ductwork and the second is the experience noted above. On both occasions I was very pleased with their experience, honesty and professionalism and would highly recommend them to anyone that needs HVAC repair or replacement.
Bi City Heating and Cooling Company installed a new heat pump system in our home on May 10, 2016. Everything from initial inspection to clean-up was very professional. The only evidence they left behind was cooler, cleaner air. They arrived on time, every time, when they said. We would have no reservations in using this company for future work in our home. Sales representative, Roderick Drew, told exactly what price the agreed work would cost; with no hidden surprises! Not just because of good business practices, but as a Christian brother, Roderick is a trusted, loved guest (or sales rep if needed} in our home anytime.
Mel and Linda M.
Fort Mitchell, AL